FAQS
Payment
How do I pay for my order?
You can accept these cards through our Stripe and PayPal:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
American Express
Discover (US merchants only)
We also accept Apple Pay from customers checking out on a supported device.
Unable to accept the following payments:
ACH credit transfers and debits
Alipay
Bancontact
Bitcoin
Giropay
Google Pay
iDEAL
SEPA Direct Debit
SOFORT
WeChat Pay
Can I pay through PayPal with my credit card?
Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfill the transaction.
Are there additional transaction fees for Apple Pay?
No. Apple Pay transactions are processed by Stripe and are only subject to the standard transaction fees.
I have bought something but seen it at a different price on your website.
As an online business, we act much faster in adjusting our prices in response to trends, stock, and demand from customers. It's our general view not to refund the difference.
Orders
Where do you Ship?
We ship worldwide.
How long do you take to dispatch an order?
Generally, we will dispatch your order on the day you order it. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Do you guarantee delivery time?
Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you make orders 4 days in advance thus you will have sufficient time for shipping. You should receive all items in 7 days unless you pay overnight express which is an additional cost added at checkout.
Are there any hidden charges to my order?
The final amount you will pay is just the price of the product plus shipping. Sometimes, because of the exchange rate of currency, when the payment is finally cleared through the bank, the total amount will be a little different from the price of the product, but it's only less than 0.5% of the total price.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business days and should be considered when calculating shipping times.
Why should I create an account?
Don't let the few extra seconds to create an account annoy you! It is to better help you keep track of your order history with Hip Hop Littles. Thank you for creating your account.
I forgot to use a promo code on my order, can you help me?
Oh no! Sadly, promo codes may not be applied to an order after you’ve placed it, so please be sure to add them before completing your order! Keep in mind, that only one promo code is allowed per order.
Can I cancel or change an order after I’ve placed it?
Getting your order to you with speed and accuracy is our top priority. Once you submit your order, the process begins immediately to get your order ready. While we will put in a valiant effort to save the day, we will be unable to guarantee or honor requests for order changes and cancellations. Please note, that if your order cannot be updated or canceled, we cannot be held liable to provide return labels or refunds for shipping costs. If there are any immediate questions, contact us at info@hiphoplittles.com. Monday-Friday between the hours of 9 am -5 pm, except US holidays.
Customer’s Account
Can we edit a customer’s saved information?
No. Only customers can edit their saved shipping addresses and payment information.
Can we cancel a customer’s subscription for them?
Yes. We can cancel a customer’s subscription for them.
How do customers change their email address or password?
Customers needing to update their email addresses should create a new account. Customers can use the Forgot password link in the Sign-in window to reset their password.
It isn’t possible to change a customer’s email address or password on their behalf.
My customer can't reset their password.
Customers can only reset their password when they try to log into their account before checkout. The option to reset their password doesn't appear on the checkout page.
Can a customer save a PayPal account as a payment method?
No. Customers can only save credit card information and billing addresses.
Can customers check out without an account?
Yes, logging into an account at checkout is optional. Customers without accounts can check out as a guest.
Do we require customers to create an account to check out?
No. It isn’t possible to make customers create an account to check out.
Will orders made while logged out appear in a customer’s account?
If the customer enters the same email address at checkout, this order will appear in their Customer profile in the Customer panel. However, when a customer views their account, orders placed while logged out won’t be included.
How can customers sign in and manage their information?
Customers log in using the Sign In link located on the Hip Hop Littles navigation menu.
Click the “Login” When logged in, the link changes to My Account.
After they’re logged in, they can click the My Account link to:
View their orders and donations
Manage their subscriptions
Add and update billing information
Add and update shipping addresses
Update their name or password.
Where is my tracking number?
All tracking numbers are emailed to you after your order is prepared. Please check your inbox and spam folder. As well as, you can log in to your account to track your order.
Track order and manage your Account Via the order email Customers can also click the View order link in order emails. This opens a new tab or window where they can log in to their account and view their order.
Gift Cards
Gift Card limitations
At checkout, a gift card’s value will be subtracted from the order total. This includes tax and shipping.
Gift cards never expire.
When purchasing a gift card, customers will go directly to checkout after clicking Purchase. Gift card checkout doesn’t include custom forms or fields.
Redeeming a gift card
After the recipient receives their gift card, they can redeem it by purchasing products and entering the gift card code at checkout. They can apply the gift card to any physical, digital, or service product. Customers can't use gift cards to buy subscription products.
Gift cards apply to the order total, including tax, shipping, and any transaction fees. If the order total exceeds the gift card value, they'll pay the remaining amount using your store's supported payment methods or another gift card.
If their order total is less than the gift card value, they can complete checkout without another payment method. The amount applied and the remaining value are displayed in the gray box and the order receipt.
Can customers use more than one gift card on an order?
Yes. Customers can apply multiple gift cards to an order.
Can I use less than the full value of my gift card?
When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.
Do sale pricing and discounts apply to purchasing gift cards?
No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.
Can I refund a gift card?
Yes. You can cancel and refund unused gift cards. Partially used gift cards can't be refunded.
Can I refund purchases made with a gift card?
Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.
Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?
No. When purchasing a gift card, customers will go directly to checkout after clicking Purchase, similar to Express Checkout.
How does the recipient check their balance?
The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.
What do I do if a customer loses their gift card code?
We can resend the gift email notification just send us an email to info@hiphoplittles.com